Customer Relations Representative - Hybrid

Company: WorkCare, Inc.
Location: Anaheim
Posted on: November 17, 2023

Job Description:

Job SummaryWorkCare's Medical Exams & Travel Department (ME&T) manages Medical Surveillance, Post Offer, Travel and Drug Testing services, nationally and internationally to support clients in a wide range of industries.This role supports these clients by coordinating and reporting on these various activities.The Customer Relations Representative provides a large amount of front-line client contact and is integral to our ability to assist our clients manage their medical surveillance and onboarding programs in an efficient and time sensitive manner.This is a hybrid position that will work from our corporate headquarters in Anaheim, CA Monday/Friday and from home Tuesday/Wednesday/Thursday. Responsibilities

• Providing front-line client contact.
• Scheduling client health exams via telephone.
• Maintaining correct databases regarding clients, employees, and clinic information.
• Interfacing between labs and clinics for supplies and results.
• Reporting work clearances and troubleshooting client concerns.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare. Qualifications
  • Education and Experience
    • Musthave a high school diploma or equivalent.
    • Data entry experience a plus.
    • Previous customer service experience via telephone a plus.
      • Skills and Competencies
        • Strong verbal, written and interpersonal communication skills.
        • Pleasant phone manner is required.
        • Must have good customer service skills.
        • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
        • Strong critical thinking skills; problem solving, and decision making.
        • Must have the ability to gather data, compile information and prepare reports.
        • Ability to manage multiple priorities, with attention to detail and accuracy.
        • Ability to create and edit written materials.
        • Ability to communicate effectively to a variety of audiences.
        • Skill in organizing resources and establishing priorities.
        • Demonstrate cooperative behavior with colleagues, supervisors, and clients.
        • Strong time management, organizational, and follow-through skills.
        • Ability to meet and exceed daily and weekly individual performance goals.
        • Ability to work independently as well as assisting other team members when needed.
        • Requires regular and predictable attendance and punctuality.
          • Computer Skills
            • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
              • Physical Demands
                • Requires sitting for long periods of time, working at a desk.
                • Some bending and stretching could be required.
                • Working under stress and use of computer/phone required.
                • Manual dexterity required for use of computer keyboard.
                • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
                • May occasionally lift and/or move up to 15 pounds.
                  • Work Environment
                    • Mainly indoor, office environment conditions.
                    • The noise level is usually moderate.
                    • Air quality is good and temperature is controlled.
                    • At home set up must meet all Company IT, privacy, and safety requirements. Additional Job InformationThis is a full-time position. The work schedule is Monday-Friday 8:00am-4:30pm PST. Monday and Friday must be worked from our corporate office in Anaheim and Tuesday/Wednesday/Thursday from home.The salary for this position is $18.00-$20.00 per hour. Actual compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications.Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; continuing education, pet insurance and more.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. About WorkCareAbout WorkCare:WorkCare, Inc., isa U.S.-based, physician-directedoccupational health company withglobal outreach.Our mission is Protecting and Promoting Employee Health---from Hire to Retire.We believe Work Matters. Health Counts. Prevention Saves.Our occupational clinicians and industry subject matter experts deliverintegrated, total worker health solutions to employers in all types of industries. Our capabilities include MedicalExams& Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics;Consulting Medical Directors; Clinical Accommodation and Leave Management support; and afull suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains. Visit to learn more.
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Keywords: WorkCare, Inc., Anaheim , Customer Relations Representative - Hybrid, Other , Anaheim, California