MSP Service Desk Level 2 - Orange County
Company: I.T. Responsive
Location: Santa Ana
Posted on: April 18, 2024
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Job Description:
LOCAL APPLICANTS ONLY
Currently seeking full time MSP Help Desk L2 for an information
technology professional services firm with offices in Orange County
and San Diego, California. Looking for technology professionals
interested in joining a fun, high paced team. We specialize in
Managed Services utilizing Microsoft, AWS and VMWare
technologies.
Responsibilities:
The MSP Help Desk L2 will interface with clients, internal service
and project departments. The job will include but is not limited to
installation, diagnosis and troubleshooting systems/servers and
Network services.
This will include but is not limited to:
Install servers/systems, routers, firewalls and other equipment for
clients
Design/Implement/Support client server and workstation
infrastructure
Respond to service requests and repair the malfunctioning
equipment/software in a timely manner
Create/improve Technical Service Group standards and implementation
methods
File timely technical reports and create update technical
documentation
Some lifting of computer equipment
Driving to client locations will be required from time to time
Position Requirements:
Ideal applicants will have familiarity with Windows Servers,
Windows 10/11, Microsoft 365, Azure, SQL, Active Directory,
Virtualization
Familiarity with Cisco, SonicWall, Dell, EMC, VMWare or similar
technologies
Proficiency with switches, firewalls, IP routing, network security,
VOIP, and the OSI model
Proficiency with virtualization
Familiarity with Cloud, including Azure, Microsoft 365, AWS
Superior troubleshooting skills are a must
Must be fast learner with good verbal and written communication
skills
Excellent customer service skills
2+ Years of Network experience
One or more IT certifications/training (VMWARE, Azure, Windows
Server 2016/2019/2022)
Advanced knowledge of computer networking
Advanced knowledge of PC hardware
Advanced knowledge of Windows operating system and utilities
2-3 years MSP Experience Preferred
Good driving record required
As you know, IT happens after hours. We pay hourly so you get
compensated for overtime!
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Keywords: I.T. Responsive, Anaheim , MSP Service Desk Level 2 - Orange County, Other , Santa Ana, California
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