Field Support Representative

Company: Econolite Group, Inc.
Location: Anaheim
Posted on: May 3, 2025

Job Description:

Econolite is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world. Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Southern California. Complete knowledge of product hardware and software applications set-up is required and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the job training is required. DUTIESProvide advice and information to the Contractors and Agencies re: Products manufactured or supplied by ECPI.Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documentsAssists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customersDemonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer serviceSupports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospectsTrains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specificationsMust be able to use sound judgment, reasoning, and logic to execute tasksProvide turn-on support for Econolite-manufactured products, ensuring proper functionality and setup.Collaborate professionally with end users and contractors to ensure successful installation and operation of products.QUALIFICATIONS.Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferableIMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hireAbility to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guidesThe successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industryComputer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRMAbility to effectively present information and respond to questions from groups of managers, customers, and the general public.Valid Driver's license and clean driving recordPHYSICAL REQUIREMENTSMust be able to stand, walk, squat, and bend at the waist for extended periods of timeSafety sensitive position-will be required to work at busy traffic intersectionsRequired to drive up to five hours a day; ability to lift and carry up to 40 poundsMay work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.COMPENSATIONThe base pay range for this full-time non-exempt position is $28.00 - $36.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training.BUSINESS TRAVELExtensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirementsPRE-EMPLOYMENTAll candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening.BENEFITSThis role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: Identity theft protection. DISCLAIMERThe above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job.We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.An Equal Opportunity Employer - Non-Smoking Facility

Keywords: Econolite Group, Inc., Anaheim , Field Support Representative, Other , Anaheim, California