DISPATCHER

Company: Ken Starr, Inc.
Location: Anaheim
Posted on: May 4, 2022

Job Description:

Job Description Home Comfort USA is one of the premier Heating and Air Conditioning companies in all of Southern California. We are a family owned and faith based business and our mission is to change people---s lives. We do that by working within our community to create a positive change and by exceeding expectations, going above and beyond to make sure that our customers are satisfied. When we answer the phone, we ask ---How can we make you smile?--- And that---s just what we plan to do. Job Summary This role requires confirming and qualifying appointments and routing the right individual to the scheduled request every day and ensuring workers arrive on time to their call. Home Comfort USA needs a motivating and encouraging individual to assist our team. Key skills are experience, motivation and high level of customer service as well as hitting monthly goals and dispatching for dollars. Dispatcher will coordinate daily work schedules in a fun, exciting fast paced work environment. Must have availability to work shifts between 10:00 AM - 7:00 PM, Tuesday through Friday and Saturday 9:00 AM - 6:00PM occasional OT if needed. LIFE IS BETTER AT HOME COMFORT USA Flexible schedule Health, Dental and Vision Benefits Special Bonuses through SPIFF Program Friendly, caring and dedicated team and environment Job Responsibilities Abundant vivacity with great enthusiasm to attain positive results while leading with an encouraging attitude towards our customers and call center team. Communicate efficiently and confidently when confirming appointments with technicians Handle multiple tasks at the same time, while answering constant phone calls and emails Work well independently without supervision and get along with coworkers to efficiently guide and schedule all calls Set goals for self and team as well as exceed company quotas while maintaining dedicated customer service and relaying information to managers when expected goals are not being met Correct mistakes and monitor information while resolving issues as necessary Skills & Qualifications Go-getter attitude Active listening skills Excellent customer service Computer literacy and data entry skills Dispatching experience (2 years minimum preferred) Service Titan knowledge (perffered) HVAC and plumbing CSR experience preferred but not required Have a positive attitude and work ethic Multi-tasker, great retention and fast paced skills Dependable and adaptable Ability to pass a background check and drug screen Special Physical and/or Mental Requirements Extended hours may be expected Comfortable sitting for prolonged periods of time

Keywords: Ken Starr, Inc., Anaheim , DISPATCHER, Professions , Anaheim, California