DISPATCHER
Company: Ken Starr, Inc.
Location: Anaheim
Posted on: May 4, 2022
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Job Description:
Job Description Home Comfort USA is one of the premier Heating
and Air Conditioning companies in all of Southern California. We
are a family owned and faith based business and our mission is to
change people---s lives. We do that by working within our community
to create a positive change and by exceeding expectations, going
above and beyond to make sure that our customers are satisfied.
When we answer the phone, we ask ---How can we make you smile?---
And that---s just what we plan to do. Job Summary This role
requires confirming and qualifying appointments and routing the
right individual to the scheduled request every day and ensuring
workers arrive on time to their call. Home Comfort USA needs a
motivating and encouraging individual to assist our team. Key
skills are experience, motivation and high level of customer
service as well as hitting monthly goals and dispatching for
dollars. Dispatcher will coordinate daily work schedules in a fun,
exciting fast paced work environment. Must have availability to
work shifts between 10:00 AM - 7:00 PM, Tuesday through Friday and
Saturday 9:00 AM - 6:00PM occasional OT if needed. LIFE IS BETTER
AT HOME COMFORT USA Flexible schedule Health, Dental and Vision
Benefits Special Bonuses through SPIFF Program Friendly, caring and
dedicated team and environment Job Responsibilities Abundant
vivacity with great enthusiasm to attain positive results while
leading with an encouraging attitude towards our customers and call
center team. Communicate efficiently and confidently when
confirming appointments with technicians Handle multiple tasks at
the same time, while answering constant phone calls and emails Work
well independently without supervision and get along with coworkers
to efficiently guide and schedule all calls Set goals for self and
team as well as exceed company quotas while maintaining dedicated
customer service and relaying information to managers when expected
goals are not being met Correct mistakes and monitor information
while resolving issues as necessary Skills & Qualifications
Go-getter attitude Active listening skills Excellent customer
service Computer literacy and data entry skills Dispatching
experience (2 years minimum preferred) Service Titan knowledge
(perffered) HVAC and plumbing CSR experience preferred but not
required Have a positive attitude and work ethic Multi-tasker,
great retention and fast paced skills Dependable and adaptable
Ability to pass a background check and drug screen Special Physical
and/or Mental Requirements Extended hours may be expected
Comfortable sitting for prolonged periods of time
Keywords: Ken Starr, Inc., Anaheim , DISPATCHER, Professions , Anaheim, California
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