Client Service/Sales Support

Company: gpac
Location: Anaheim
Posted on: July 29, 2022

Job Description:

Job DescriptionESSENTIAL JOB FUNCTIONS:Client Service• Provide customer service to our clients, professionally, proactively, and efficiently always and in accordance with documented procedures.• Estimate date of delivery to customer, based on knowledge of availability and delivery schedules.• Provide prompt and excellent service for customers by placing emergency orders and delivering such orders.• Display, demonstrate, assembles and/or ship arrangement of samples, emphasizing salable features of the products at customers' sites.•Handle business inquiries by phone, facsimile and e-mail: investigates and resolves customer problems.• Make shipping arrangements of merchandise and product samples.• Investigate damaged or short shipments and handles deduction/penalty requests from customers.• Prepare and maintains sales data and reports, as necessary.• Update and maintains customer, product and other sales related information.• Ensure smooth communication with the customers.• Support and advise management for development of promotional tools, etc.•Create appealing, cost-effective and eye-catching merchandise displays.Sales Support• Assist with setting up trade show booth and preparing shipment of equipment and materials.• Provide assistance for sales, marketing, accounting teams and management, as requested.• Sets up new accounts and maintains customer's information on the accounting system.• Prepares and sends invoices to customers.• Communicates with sales reps regarding delinquent accounts and other payment issues.• Prepares and mails monthly statements and other correspondence as necessary to customers.• Insert customer and account data by inputting text based and numerical information from source documents within time limits.• Timely prepare and submits reports, including weekly activity reports, tradeshow reports, business trip reports, expense reports, meeting reports, etc.Logistics & Inventory Control Support•Count merchandise in stock and posts totals to inventory records.• Maintain inventory control records and makes adjustments as necessary.• Support and gather data; analyzes data collected.• Confirm items, prices and freight costs of incoming shipments to verify information against bills of lading, invoices, or other records; forwards invoices to the accounting department.• Assist in the semi-annual physical inventories.• Coordinate with shipping companies, warehouses, and handles claims regarding shipping documents, bills of lading, invoices, orders, delivery schedule and other records.• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.• Unpack and examines incoming shipments, rejects damaged items,• Handle various duties to ensure timely, accurate and effective shipments.• Create and administrate the master list of SCM.OTHER DUTIES & RESPONSIBILITIES:• Seek continuous improvement, more efficient and less expensive ways and means in work processes.• Professional appearance and demeanor, with ability to exercise good judgment and discretion.• Maintains high ethical standards in the workplace.• Reports all irregular issues and problems to management for solution.• Comply with all company policies and procedures.• Ability to maintain the confidentiality of sensitive information.• Responsible for maintaining a clean and safe working environment.• Perform other duties as assigned by your supervisor in compliance with Federal and State Laws.SKILLS & ABILITIES REQUIREMENTS:• Strong oral and written communication skills demonstrating the ability to collaborate and prepare communications/presentations, reports, and recommendations in a clear and concise manner.• Proficient with Microsoft Office Suite or similar software and wiliness to learn new software.• Strong analysis, critical thinking, and problem-solving skills as well as high attention to detail.• Teamwork skills and motivation to work effectively across functions collaboratively, as well as independently.• Ability to manage time, projects, and multiple tasks in stressful situations effectively, adapt to changing priorities, and respond with urgency to requests while remaining focused on strategic imperatives.EDUCATION & EXPERIENCE REQUIREMENTS:• Associate degree (A.A.) in business or equivalent from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.• Understanding overall process among entities in Supply chain, in addition to warehousing & distribution operation experiences or operation set-up experiences preferred.• Import / Export operation experiences preferred.

Keywords: gpac, Anaheim , Client Service/Sales Support, Professions , Anaheim, California