Client Service/Sales Support
Company: gpac
Location: Anaheim
Posted on: July 29, 2022
|
|
Job Description:
Job DescriptionESSENTIAL JOB FUNCTIONS:Client Service• Provide
customer service to our clients, professionally, proactively, and
efficiently always and in accordance with documented procedures.•
Estimate date of delivery to customer, based on knowledge of
availability and delivery schedules.• Provide prompt and excellent
service for customers by placing emergency orders and delivering
such orders.• Display, demonstrate, assembles and/or ship
arrangement of samples, emphasizing salable features of the
products at customers' sites.•Handle business inquiries by phone,
facsimile and e-mail: investigates and resolves customer problems.•
Make shipping arrangements of merchandise and product samples.•
Investigate damaged or short shipments and handles
deduction/penalty requests from customers.• Prepare and maintains
sales data and reports, as necessary.• Update and maintains
customer, product and other sales related information.• Ensure
smooth communication with the customers.• Support and advise
management for development of promotional tools, etc.•Create
appealing, cost-effective and eye-catching merchandise
displays.Sales Support• Assist with setting up trade show booth and
preparing shipment of equipment and materials.• Provide assistance
for sales, marketing, accounting teams and management, as
requested.• Sets up new accounts and maintains customer's
information on the accounting system.• Prepares and sends invoices
to customers.• Communicates with sales reps regarding delinquent
accounts and other payment issues.• Prepares and mails monthly
statements and other correspondence as necessary to customers.•
Insert customer and account data by inputting text based and
numerical information from source documents within time limits.•
Timely prepare and submits reports, including weekly activity
reports, tradeshow reports, business trip reports, expense reports,
meeting reports, etc.Logistics & Inventory Control Support•Count
merchandise in stock and posts totals to inventory records.•
Maintain inventory control records and makes adjustments as
necessary.• Support and gather data; analyzes data collected.•
Confirm items, prices and freight costs of incoming shipments to
verify information against bills of lading, invoices, or other
records; forwards invoices to the accounting department.• Assist in
the semi-annual physical inventories.• Coordinate with shipping
companies, warehouses, and handles claims regarding shipping
documents, bills of lading, invoices, orders, delivery schedule and
other records.• Communicate with suppliers, retailers, customers
etc. to achieve profitable deals and mutual satisfaction.• Unpack
and examines incoming shipments, rejects damaged items,• Handle
various duties to ensure timely, accurate and effective shipments.•
Create and administrate the master list of SCM.OTHER DUTIES &
RESPONSIBILITIES:• Seek continuous improvement, more efficient and
less expensive ways and means in work processes.• Professional
appearance and demeanor, with ability to exercise good judgment and
discretion.• Maintains high ethical standards in the workplace.•
Reports all irregular issues and problems to management for
solution.• Comply with all company policies and procedures.•
Ability to maintain the confidentiality of sensitive information.•
Responsible for maintaining a clean and safe working environment.•
Perform other duties as assigned by your supervisor in compliance
with Federal and State Laws.SKILLS & ABILITIES REQUIREMENTS:•
Strong oral and written communication skills demonstrating the
ability to collaborate and prepare communications/presentations,
reports, and recommendations in a clear and concise manner.•
Proficient with Microsoft Office Suite or similar software and
wiliness to learn new software.• Strong analysis, critical
thinking, and problem-solving skills as well as high attention to
detail.• Teamwork skills and motivation to work effectively across
functions collaboratively, as well as independently.• Ability to
manage time, projects, and multiple tasks in stressful situations
effectively, adapt to changing priorities, and respond with urgency
to requests while remaining focused on strategic
imperatives.EDUCATION & EXPERIENCE REQUIREMENTS:• Associate degree
(A.A.) in business or equivalent from four-year college or
university; or one to two years' related experience and/or
training; or equivalent combination of education and experience.•
Understanding overall process among entities in Supply chain, in
addition to warehousing & distribution operation experiences or
operation set-up experiences preferred.• Import / Export operation
experiences preferred.
Keywords: gpac, Anaheim , Client Service/Sales Support, Professions , Anaheim, California
Click
here to apply!
|