Veterinary Technician
Company: ASPCA
Location: Los Angeles
Posted on: April 30, 2024
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Job Description:
Summary: Who we are: Have you ever wondered what happens to cats
and dogs whose owners are unable to afford veterinary care? We did.
The ASPCA's Community Medicine (CM) team provides expert veterinary
care to support the welfare of animals and their people through our
stationary and mobile veterinary clinics, serving the most
underserved communities in New York, Miami, and Los Angeles. We
help pet owners overcome barriers to care, bringing quality
services directly to the communities that need us most and
partially or fully subsidizing the cost of basic and preventive
care. CM treats people and pets with dignity and respect, assisting
pet owners in making informed decisions about their pets' health
and wellbeing regardless of their financial circumstances. When you
come to work at the ASPCA, you join a team of over 1,000 dedicated
colleagues with deep knowledge, skills, and passion for the animals
we serve. What you'll do: Support new and experienced veterinary
technicians and assistants in reaching their potential at a job
they are proud of, where animal well-being, teamwork and serving
the community are at the core of our work. As a member of the
management team, you will deliver key CM-LA objectives: lead a
happy, high-functioning team, ensure patients receive the
highest-quality care with minimal fear and stress, and deliver
outstanding client experiences to maximize the ASPCA's impact in
the community. You will oversee the daily flow of nursing in the
Los Angeles Mobile Veterinary Services (MVS) program, stepping in
as a technician as needed - supporting CM veterinarians in treating
cats and dogs in our Primary Pet Care (PPC) program or performing
high-quality, high-volume spay/neuter (HQHVSN) for beloved pets.
What you'll get: Work/life balance: paid vacation time to relax
paid sick time to heal three paid continuing education days and a
CE stipend to keep your skills sharp ten paid holidays to observe
plus - paid personal time to celebrate what and when you like
Terrific benefits package: medical, dental, and vision insurance,
pre-tax dependent care and health flexible spending accounts
(FSAs), 401(k) plan with generous employer contributions beginning
after one year of service, employer-paid life and long-term
disability insurance and more (note that benefits are reviewed and
subject to change annually) Room to grow: the ASPCA has robust
professional development programs to help you grow as a medical
professional and a leader Support: we are one of the largest and
most impactful animal welfare organizations in the world, so you
will always have a strong team to lean on and cheer you on Work
Schedule and Location: This is typically a Monday - Friday, 8 hour
schedule with flexibility to work occasionally beyond the scheduled
work day and Saturdays approximately once per quarter may be
required. This on-site position is primarily based at the ASPCA
Spay/Neuter Mobile Clinics throughout the Greater LA Area or at our
Paramount location. Occasional flexibility in reporting to other
ASPCA locations throughout the Greater LA Area is required based on
operational needs. Reporting Structure: You will report to the
Director of Operations for all nonmedical job functions and will
take direction from the Director of Nursing for all duties related
to nursing care and veterinary medicine. The ASPCA strives to
maintain a COVID-free workplace. To that end, being fully
vaccinated is a condition of employment for all ASPCA employees,
including new hires. The ASPCA makes reasonable accommodations for
qualified applicants with disabilities or sincerely held religious
beliefs that prohibit a person from being vaccinated.
Responsibilities: Job Responsibilities include but are not limited
to: People Management (40%) Support a culture of respect, belonging
and teamwork through regular 1:1s, recognition, supervision,
developmental coaching, performance evaluation and feedback; seek
counsel with People Partner as needed Oversee and monitor the
quality of all aspects of nursing care at the ASPCA's mobile
clinics and adherence to CM's standard operating procedures and
guidelines Coach technicians on efficient clinic flow and technical
skills including intubation, bladder expression, catheter
placement, anesthesia monitoring, and emergency procedures. Provide
coaching and feedback to staff in real time. Coach medical support
staff on efficient clinic flow, surgical prep, anesthesia
monitoring, equipment maintenance and emergency procedures. Provide
coaching and feedback to staff in real time. Ensure technicians
follow all CM protocols for handling and dispensing controlled
drugs; monitor and check all drug logs for accuracy and
completeness Ensure that all team members have received training
and mastered the skills to handle patients in a low stress manner,
and that they implement these handling techniques consistently in
all their interactions with animals Instill the guiding principle
that everyone can - and should - actively support the animals'
behavioral and mental health in everything they do Coach
technicians and assistants to communicate effectively with clients,
to accurately relay information and to gather patient history and
other information using open ended questions and a non-judgmental
approach Be a consistent and visible presence in the clinic to
answer questions, make timely adjustments, offer support,
receive/give feedback, lend a hand, and foster understanding and
commitment to ASPCA's mission In coordination with the management
team (Managing Veterinarian and Client Operations Manager) and
under the guidance of the Director of Operations, deliver cohesive
messaging and address root causes of problems and deliver
corrective action plans as needed Partner with the ASPCA's Talent
Acquisition Team to recruit and hire staff technicians and
assistants and per diem technicians, onboard and train new staff
members on CM medical processes and procedures Guide direct reports
to write and fulfill annual goals which encourage teamwork and
challenge them to grow professionally Write, schedule and conduct
annual performance reviews Deliver disciplinary actions and follow
up coaching as needed Track all safety related incidents and ensure
that all incident and supervisor reports are completed promptly.
Medical (50%) Oversee the flow of work on the clinic floor and
ensure that all medical staff are efficiently using their time and
skills to help the maximum number of patients daily Ensure that all
patients at the clinic receive quality nursing care Provide a safe
and compassionate environment for animals in our care, our staff,
and for our clients by using low-stress handling techniques Model
effective and compassionate client communication Work side by side
with staff veterinarians, technicians, and assistants to support
HQHVSN for cats and dogs Work side by side with staff
veterinarians, technicians, and assistants to support PPC and
associated procedures for cats and dogs Participate in
veterinary/medical training of CM staff. Coach staff to be peer
trainers. Work fill-in shifts as a veterinary technician, planned
in advance, due to regularly scheduled staff time off or unplanned
shifts due to unscheduled staff absences Work partial shifts as a
veterinary technician to allow staff to take scheduled breaks when
needed Assist in caring for internal ASPCA patients from Community
Foster and our PeeWee Foster programs Administrative (10%) Schedule
CM medical support staff and per diems for optimal coverage to keep
the program running smoothly Meet regularly with the Medical
Director, Director of Nursing and Senior Director of Operations;
provide open and honest communication and feedback when things
aren't working as they should Support the ASPCA's commitment to
research and development to benefit animals across the country by
participating in studies designed to improve access to care Attend
workshops or meetings as needed Exemplifies the ASPCA's Core
Values: Has Commitment and dedication to improving the lives of
animals Demonstrates Ownership and feels responsible for outcomes
Believes in Team - that we are stronger together Seeks to Elevate
others and reimagine what is possible Focuses on Impact,
specifically making change for animals Compensation and Benefits:
Starting pay for the successful applicant will depend on a variety
of factors, including but not limited to education, training,
experience, location, business needs, internal equity, market
demands or budgeted amount for the role. The target hiring range is
for new hire offers only, and staff compensation may increase
beyond the maximum hiring range based on performance over time. The
maximum of the hiring range is reserved for candidates with the
highest qualifications and relevant experience. The expected hiring
salary range for this role is set forth below and may be modified
in the future. The target hiring range for this role is $77,000 -
$82,000 For more information on our benefits offerings, click here.
Stay Connected - Join Our Talent Community If you are interested in
joining our team but do not see a position listed that fits your
experience or interests, please click this link and join our Talent
Community to stay connected to future opportunities with the ASPCA.
Education and Work Experience: Degree in Veterinary Science
Technology from an accredited program (2 or 4 years) Valid
California Registered Veterinary Technician License as of start
date Minimum two years experience as an RVT in small animal
medicine and surgery Previous supervisory experience required
Experience in HQHVSN or shelter medicine strongly preferred
Qualifications: Must possess excellent organizational and
leadership skills Must possess excellent written and verbal
communication skills Ability to work well within a team and
communicate effectively and courteously with all levels of staff
including Veterinarians, Certified Veterinary Technicians and
Senior Veterinary Assistants Basic computer skills including
Microsoft Office and ability to use electronic medical records
system and view online calendar and email Must possess ability to
simultaneously manage and prioritize multiple tasks Must be able to
constantly re-prioritize tasks and responsibilities in fast-paced,
challenging environment, while maintaining positive and
professional demeanor Strong interest in animal welfare and serving
underserved communities Must possess excellent animal handling
skills Must be able to lift and carry 40-plus pounds repeatedly
through the day with assistance Must possess the ability to work
standing for 8-plus hours Must possess the ability to work
independently and as part of a team Maintain open mind regarding
changes and be willing to learn, implement, and team new protocols
Fear Free-- Veterinary certification is required within 60 days of
hire Language : English (required) Bilingual (Spanish, Vietnamese,
Mandarin, Cantonese, etc.) strongly preferred Qualifications: See
above for qualifications details. Education and Work Experience:
Associates (Required) Our EEO Policy: The ASPCA is an Equal
Employment Opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
creed, religion, sex, national origin, ancestry, gender, gender
identity or expression, age, marital or domestic partner status,
citizenship status, sexual orientation, disability, genetic
information, military or veteran status, or any other
characteristic protected by applicable federal, state or local
laws, regulations or ordinances. Applicants with disabilities may
be entitled to a reasonable accommodation under the terms of the
Americans with Disabilities Act and certain state or local laws. A
reasonable accommodation is a change in the ASPCA's standard
application process, which will ensure an equal employment
opportunity without imposing undue hardship on the ASPCA. Please
inform the ASPCA's People Team if you need an accommodation in
order to complete any forms or to otherwise participate in the
application process. Individuals seeking employment are considered
without regards to race, color, creed, religion, sex, national
origin, ancestry, gender, gender identity or expression, age,
marital or domestic partner status, citizenship status, sexual
orientation, disability, genetic information, military or veteran
status, or any other characteristic protected by applicable
federal, state or local laws, regulations or ordinances. ASPCA is
an Equal Opportunity Employer (M/F/D/V). Employment Type: Full Time
Years Experience: 1 - 3 years Salary: $77,000 - $82,000 Annual
Bonus/Commission: No
Keywords: ASPCA, Anaheim , Veterinary Technician, Professions , Los Angeles, California
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