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Customer Service Representative

Company: TTM Technologies
Location: Anaheim
Posted on: May 16, 2020

Job Description:

Scope:


The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer s order and increase the revenue of the corporation.





Duties and Responsibilities:



- Able to quote from drawings or information supplied by customers to adequately book orders

- Establish and maintain standard pricing levels at quotation

- Negotiate and follow up on sales quotations to secure and book job orders

- Address, resolve and communicate customer issues concerning manufacturability of products

- Complete error free order entry into pre-established software and systems

- Track job orders from booking to product release

- Understand and maintain database of records for backlog reconciliation

- Efficiently resolve issues with front end engineering to insure product releases are accurate and timely

- Communicate with manufacturing departments to resolve on time delivery and quality issues

- Maintain complete and accurate customer contact information

- Set forth to meet and achieve daily goals

- Responsible for providing and interpreting reports on sales activities and objective measurements

- Develop, solicit and generate new customer accounts

- Develop and maintain an organized work area

- Balance workload to meet goals



Essential Knowledge and Skills:



- Must clearly understand technology associated with manufacturing high technology circuit boards

- Project independence, motivation and a success driven approach to complete responsibilities and meet goals

- Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience

- Able to use superior customer-oriented telephone etiquette

- Ability to coordinate and work effectively with many different departments, companies and personalities

- Ability to read, write and communicate in English to the degree necessary to perform the job

- Ability to work under pressure and prioritize tasks

- Ability to multitask



Education and Experience:



- 3 - 5 years experience in an inside sales environment; preferably in the printed circuit board industry

- Bachelor s degree preferred, but not required





Export Statement:


Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.





All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Keywords: TTM Technologies, Anaheim , Customer Service Representative, Sales , Anaheim, California

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