Radisson Blu Front Desk Agent
Company: Radisson Blu Anaheim
Location: Anaheim
Posted on: November 22, 2021
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Job Description:
With eight individual brands and more than 1,500 hotels
internationally, Radisson Hotel Group Americas is one of the
largest, most dynamic hotel groups in the world. Our portfolio
includes Radisson Collection, Radisson Individuals, Radisson Blu,
Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and
Country Inn & Suites by Radisson.
At the heart of Radisson Hotel Group is our brand promise, Every
Moment Matters . More than our signature, it is simply how we do
business and who awe are at the core. We strive to provided a
meaningful employment experience with a focus on developing our
team's talents because we believe our people are the center of our
success. Your next opportunity starts here. Join a team of moment
makers today!
Position Summary
Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale
hospitality. Stunning world class design and service.
Key Responsibilities
Ensures smooth daily operations and communications
-Responds to customer inquiries for information
-Arranges for services requested by the guest by working with other
departments as appropriate
-Stays current with developments in the hotel by reviewing and
updating the communication log
-Assists in relocation of guests during sold out nights, and will
liaise with management in this matter
-Close communication with all other departments as needed to ensure
the highest level of guest satisfaction
-Monitor and maintain cleanliness, sanitation and organization of
assigned work areas
-Communicates all operational events during the shift handover, and
will follow up with any pending items.
-Ensures correct filing and updated information in correspondence
with paperwork and systems
Takes care of guests and guest requests
-Handling heavy guest call volume related to housekeeping,
engineering, room service, etc
-Place room service orders via hotel computer system
-Process all guest calls related to housekeeping and engineering,
follow up to ensure complete guest satisfaction
-Anticipates guests needs promptly, acknowledge all guests however
busy at any time
-Monitors guest complaints, comments, problems and requests
-Assists guests with transportation requests like parking, rental
cars, airline and train reservations
-Follows up on guest reservation with the reservations department
on open issues (correspondence, billing queries, comp rooms
etc.)
-Accepts and records wakeup call requests and communicates them to
PBX
-Relief back up to PBX Operator during high call volume periods
Ensures guest records are updated
-Maintain positive guest, resident and employee relations at all
times
-Develop and maintain all guest profiles
-Updating and communication of guest preferences, incidents and
requests as well as special arrangements for future reference.
Ensure proper accounting/ cashier procedures are followed
-Obtain assigned bank and ensure accuracy of contracted monies,
keep bank secure at all times following hotel policy on cash
bank
-Provide guests with change as requested
-Cash guest's traveler's checks as per Radisson Blu standard
-Posts charges
-Ensure after-departure-charges are posted as per policy
-Drop receipts, balance report and funds collected during each
shift
-Complete designated cashier reports
-Processes customer credit at check-in in accordance with hotel
policy
-Identifies and records special billing instructions and notifies
Accounting
Creates 100% guest satisfaction by providing the Radisson Blu
experience through performance that demonstrates the standards of,
genuine hospitality and exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing
basis
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment as to when it is appropriate
to use the 100% Guest Satisfaction
-Performs other duties as required by Management to provide 100%
Guest Satisfaction and genuine hospitality to our Guest.
Requirements/Skills
-High school diploma or GED required Bachelor degree with emphasis
in Hospitality preferred
-Excellent attention to detail
-Must possess the ability to handle multiple tasks
-Excellent communication and interpersonal skills
-Ability to effectively communicate with guests, team members and
department managers
-Must possess a strong team spirit
-Prior customer service experience is required Strong Computer/PC
skills Microsoft/Excel experience a plus
-Commitment to exceptional guest service A positive attitude
-Adhere to the policies and procedures of the hotel
-Ability to work a flexible schedule: mornings, evenings, swing
shifts, holidays and weekends
-Basic math skills
Physical Demands
-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment
We are an equal opportunity and affirmative action employer and
make employment decisions without regard to age, race, religion,
national origin, gender, sexual orientation, gender identity,
disability, veteran status, genetic information or other protected
class. Background checks are also required before employment
begins.
Visa Requirements: We participate in E-Verify and all candidates
must be in possession of identification providing authorization to
work in the United States as defined in the Immigration Reform and
Control Act of 1968 (IRCA). This position does not offer
sponsorship of Work Visas.
Keywords: Radisson Blu Anaheim, Anaheim , Radisson Blu Front Desk Agent, Sales , Anaheim, California
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