AnaheimRecruiter Since 2001
the smart solution for Anaheim jobs

Direct Customer Service Representative

Company: Eclipse California
Location: Anaheim
Posted on: May 12, 2022

Job Description:

Job DescriptionWe are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Direct Customer Service Representative Responsibilities:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior trainingDirect Customer Service Representative Requirement:
    • Must have great attention to detail.
    • Must be a team player.
    • Previous customer service and sales experience is a plus.
    • Must have strong communication skills.
    • Must be organized.
    • Must be personable and comfortable interacting with customers daily.
    • Desire to participate in professional development and take on new responsibilities
    • Self-motivated and comfortable working both independently and as part of a team
    • Customer service or customer relationship experience
    • Ability to perform at a high level in a fast-paced environment
    • Degree preferredPowered by JazzHRsQvG5xs89h

Keywords: Eclipse California, Anaheim , Direct Customer Service Representative, Sales , Anaheim, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Anaheim RSS job feeds