Customer Service Representative for Ecommerce Fulfillment Team.
Company: The Dot Corporation
Location: Anaheim
Posted on: May 13, 2022
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Job Description:
Job Description Founded in 1985 in Southern California, The Dot
Corp, is a solution provider, specializing in the area of
fulfillment and distribution services. We are experiencing
tremendous growth in our E-commerce division and are seeking for a
qualified individual who has vast knowledge in the garment and
product distribution industry. Having Ecommerce and wholesale
experience will play a huge role in implementing suggestions on how
to make an optimal use of the resources of the organization and
work with clients to create a great experience in growing their
brands. Position Summary: Meet directly with key clients and
understand their brand objectives. Meet with operational leadership
to understand team objectives. Work with operational leadership to
bridge difference between brand and operational goals. Work with
internal customer service team to help team communication progress
on goals and to make sure the team understands both client and
operational objectives. Keys to success in this role: Having a good
understanding of warehouse management system integration with
client systems such as: Order management systems / ERP Client
ecommerce platforms End customer EDI End customer vendor compliance
systems and routing tools Candidate should be a strong team player
with the ability to work in project and production support with a
diverse group of individuals across multiple departments as needed.
They will have a strong presence and the ability to listen first
then help Operations Team to help execute internal and external
goals. A great candidate will have the ability to help the internal
team grow and better support the General Manager. This includes the
ability to help support our team provide an outstanding customer
experience in all interactions with clients. Required Experience:
3-5 years in Ecommerce and Retail fulfillment (either with a brand
or 3PL) Company Description Founded in 1980 in Southern California,
The Dot Corp, is a solution provider, specializing in the area of
fulfillment and distribution services, direct mail and print
services. Privately owned with three locations in Southern
California serving clients in the US, Canada and Japan. It is a
very entrepreneurial environment where employees are encouraged to
take risk and initiative to benefit the team and our clients.
Keywords: The Dot Corporation, Anaheim , Customer Service Representative for Ecommerce Fulfillment Team., Sales , Anaheim, California
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