Customer Service Representative for Ecommerce Fulfillment Team.

Company: The Dot Corporation
Location: Anaheim
Posted on: May 13, 2022

Job Description:

Job Description Founded in 1985 in Southern California, The Dot Corp, is a solution provider, specializing in the area of fulfillment and distribution services. We are experiencing tremendous growth in our E-commerce division and are seeking for a qualified individual who has vast knowledge in the garment and product distribution industry. Having Ecommerce and wholesale experience will play a huge role in implementing suggestions on how to make an optimal use of the resources of the organization and work with clients to create a great experience in growing their brands. Position Summary: Meet directly with key clients and understand their brand objectives. Meet with operational leadership to understand team objectives. Work with operational leadership to bridge difference between brand and operational goals. Work with internal customer service team to help team communication progress on goals and to make sure the team understands both client and operational objectives. Keys to success in this role: Having a good understanding of warehouse management system integration with client systems such as: Order management systems / ERP Client ecommerce platforms End customer EDI End customer vendor compliance systems and routing tools Candidate should be a strong team player with the ability to work in project and production support with a diverse group of individuals across multiple departments as needed. They will have a strong presence and the ability to listen first then help Operations Team to help execute internal and external goals. A great candidate will have the ability to help the internal team grow and better support the General Manager. This includes the ability to help support our team provide an outstanding customer experience in all interactions with clients. Required Experience: 3-5 years in Ecommerce and Retail fulfillment (either with a brand or 3PL) Company Description Founded in 1980 in Southern California, The Dot Corp, is a solution provider, specializing in the area of fulfillment and distribution services, direct mail and print services. Privately owned with three locations in Southern California serving clients in the US, Canada and Japan. It is a very entrepreneurial environment where employees are encouraged to take risk and initiative to benefit the team and our clients.

Keywords: The Dot Corporation, Anaheim , Customer Service Representative for Ecommerce Fulfillment Team., Sales , Anaheim, California