Front Desk Agent
Company: J street Management CA LLC
Location: Anaheim
Posted on: May 12, 2022
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Job Description:
Job Description Represents the hotel to the guest throughout all
stages of the guest---s stay. Determines a guest---s reservation
status and identifies how long the guest will stay. Helps guests
complete registration cards and then assigns rooms accommodating
special request whenever possible. Verifies the guest---s method of
payment and follows established credit-checking procedures. Places
guest and room information in the computer, and communicates this
information to the appropriate hotel personnel. Works closely with
housekeeping department in keeping room status reports up to date
and coordinates request for maintenance and repair work. Must be
sales-minded. Presents options and alternatives to guest and offers
assistance in making choices. Knows the location and types of
available rooms as well as the activities and services of the
property. Essential Job Responsibilities: -- Ensure an environment
in which high standards of customer service and quality exist for
our guest. -- Registers guest and assigns rooms. Accommodates
special requests whenever possible. -- Assists in pre-registration
and blocking of rooms for reservations coming in. -- Thoroughly
understands and adheres to proper credit, check-cashing and
cash-handling policies and procedures. -- Empowered to resolves
guest related problems quickly, efficiently, and courteously --
Understands room status and room status tracking. -- Knows room
locations, types of rooms available, and room rates. -- Uses
suggestive selling techniques to sell rooms and to promote other
services of the hotel. -- Communicate with housekeeping and
maintenance to ensure the availability of rooms according to
forecast. -- Receives information from the previous shift and
passes on pertinent details to the oncoming shift. -- Wears the
proper uniform and name badge at all times. -- Possesses a working
knowledge of the reservations department. Takes same day
reservations and future reservations when necessary. Knows
cancellation procedures. -- Possesses guest check-out procedures.
-- Post and files all charges to guest, master, and city ledger
accounts. -- Follows procedures for issuing and closing safe
deposit boxes. -- Uses proper telephone etiquette, and answer the
phone in three rings. -- Use proper mail, package, and message
handling procedures. -- Reports any unusual occurrences or request
to the Front Office Manager or the MOD on duty. -- Knows all safety
and emergency procedures. Is aware of accident prevention policies.
-- Maintains the cleanliness and neatness of the front desk area.
-- Understands that business demands sometimes make it necessary to
move employees from their accustomed shift to other shifts. --
Attend department meetings when ever scheduled. -- Knows how to use
front office equipment. -- Work closely with all departments
with-in the hotel. -- Speak to every employee and guest you come in
contact with. -- Perform or coordinate other tasks as assigned by
the Front Office Manager. -- Exemplify the Forbes Hamilton
Standards of Excellence. Necessary Skills and Attributes; Excellent
verbal, comprehension, listening and problem solving skills.
Interpersonal and time management skills. Guest relation skills.
Adaptability. Computer skills and working knowledge of Microsoft
Word, Excel, PowerPoint and Outlook. Formal Education: High School
Graduate or equivalent. Experience: Previous hotel-related
experience desired. Physical Requirements While performing the
duties of this job, the employee is regularly required to sit,
stand, bend, walk, use hands to finger, or feel objects, tools or
controls, lift boxes, and luggage ( up to 50 pounds ), talk and
hear. Vision abilities required by this job include close vision to
a computer screen.
Keywords: J street Management CA LLC, Anaheim , Front Desk Agent, Sales , Anaheim, California
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