Direct Customer Service Representative
Company: Eclipse California
Location: Anaheim
Posted on: May 14, 2022
Job Description:
We are looking for a full-time employee who will provide
customer service and customer support to the organization. This
position will initiate and/or implements sales support action items
as needed in order to ensure that an excellent standard of service
and a high level of customer satisfaction are maintained. Full
training is provided in learning a product line to inform, assist
and educate customers on how products work. All candidates must be
well-spoken and able to present themselves to others in a
professional manner.
Direct Customer Service Representative Responsibilities:
- Interact with customers daily to inform of client products and
services
- Perform a needs assessment of the customer and recommend
products and services or pass along consumer leads to the sales
department depending on level of expertise.
- Ensure and provide quality service to external customers.
- Answer all customer inquiries in a timely and professional
manner.
- Process orders with high level accuracy.
- Take initiative and resolve and escalations or complaints.
- Maintain a positive representation of the company and
associated brands at all times.
- Utilizing training materials in a meaningful way that ensures
class graduates have a smooth transition into successful,
professional Customer Service / Customer Retention position
- Creating a positive, fun, and motivating environment to enhance
employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities
and to understand employee developmental needs.
- Participation in morning meetings including role-play
scenarios, product knowledge, and psychology of customer service
behavior training
Direct Customer Service Representative Requirement:
- Must have great attention to detail.
- Must be a team player.
- Previous customer service and sales experience is a plus.
- Must have strong communication skills.
- Must be organized.
- Must be personable and comfortable interacting with customers
daily.
- Desire to participate in professional development and take on
new responsibilities
- Self-motivated and comfortable working both independently and
as part of a team
- Customer service or customer relationship experience
- Ability to perform at a high level in a fast-paced
environment
- Degree preferred
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Keywords: Eclipse California, Anaheim , Direct Customer Service Representative, Sales , Anaheim, California
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