Customer Service Representative

Company: Etekcity
Location: Anaheim
Posted on: September 23, 2022

Job Description:

Etekcity is a rapidly expanding e-commerce retailer and IoT company specializing in everyday tech and gadgets, home goods, and outdoor equipment. Living up to our motto of "building on better living," we've recently grown into additional markets with specialized brands: Levoit (wellness and style at home), Cosori (advanced and smart kitchenware for healthy living), and Zestkit (kitchen tools and gadgets). All our brands are powered by our in-house app for home automation, VeSync.As we've grown, a number of our products have garnered industry attention. We've won CES Innovation Awards and the Red Dot Design award, and we expect to produce more award-winning ideas in the coming years.
Through our core strengths in rapid design, innovation, and product development, plus our exceptional e-commerce and customer support, we're constantly working to make a healthier lifestyle readily attainable. We boast a diverse workplace and amazing benefits. Come join the team as we build on better living.
Check out our other brands:levoit.com - cosori.com - etekcity.com
Job OverviewWe are searching for an outstanding Customer Service Representative to provide answers and resolutions to our products, pricing, and availability in a professional and courteous manner. In this fast-paced environment, we are seeking proactive candidates with strong ownership and follow through externally and internally.
Responsibilities

• Answer incoming phone calls, respond to live chats, and emails in a swift manner, clarifying & resolving customers' questions & concerns.
• Identify and assess customer needs based on interactions
• Troubleshoot and communicate answers clearly and concisely
• Provide professional and courteous service achieving customer satisfaction and trust
• Manage RMA through troubleshooting and process RMA accordingly.
• Utilizes Amazon seller central, shipping programs, and the internal ERP system to review customer information.
• Follows up with customers with incomplete orders whose product is out of stock.
• Provide additional assistance.
• 
  Requirements
  • Strong sense of urgency and ownership is MUST!
  • Familiar with consumer electronics or related field - must be tech-savvy!
  • Engage in an interactive dialogue with customers through active listening
  • Detail-oriented and analytical problem-solving skills
  • Strong in multitasking
  • Effective verbal and written communication skills
  • Must be dependable, responsible, with reliable attendance
  • Comfortable working in a dynamic team environment in a fast-paced environment
  • Ability to successfully handle multiple tasks and work in an organized and self-supervised manner.

Keywords: Etekcity, Anaheim , Customer Service Representative, Sales , Anaheim, California