Member Service Representative (Full-Time) - Rancho Bernardo
Company: Navy Federal Credit Union
Location: San Diego
Posted on: May 1, 2024
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Job Description:
OverviewTo provide members and prospective members the full
range of products and services offered by Navy Federal Credit Union
including depository accounts such as checking, savings,
certificate IRA, revocable trust and estate accounts; Lending
products; and credit/debit cards. To perform moderately complex
platform banking functions under supervision. Provide
assistance/training to lower level team members.This position is
eligible for the TalentQuest employee referral program. If an
employee referred you for this job, please apply using the
system-generated link that was sent to you.ResponsibilitiesAnalyze,
research and resolve problems and discrepancies related to member
accounts/loansAssist members with submitting
consumer/mortgage/equity loan, overdraft protection and credit card
applicationsCounsel current and prospective members about Navy
Federal's products and servicesEnsure cash and other negotiable
instruments are handled properlyIdentify opportunities to cross
service products and increase product penetrationPerform platform
banking functionsAssist level I team membersUnderstand and comply
with federal and other regulations relating to financial products
and servicesMay assist with Branch Office vault opening, closing
and balancing proceduresMay serve as a Branch Office and/or ATM
vault custodianPerform other duties as
assignedQualificationsAbility to work independently and in a team
environmentWorking knowledge of savings and checking products,
accounts and servicesMay be required to participate and complete
specialized training (in Business Services, IRA, MLO, notary,
etc.), per business needEffective active listening skills to
accurately respond to inquiries and account requestsEffective
organizational, planning and time management skillsEffective
research, analytical, and problem solving skillsEffective skill
building effective relationships through rapport, trust, diplomacy
and tactEffective skill exercising initiative and using good
judgment to make sound decisionsEffective skill maintaining
composure in a high production and changing environmentEffective
skill navigating multiple screens and PC applications and adapting
to new technologiesEffective skill performing mathematical
calculations and working accurately with numbersEffective verbal
and written communication skillsDesired QualificationsExperience in
member/customer service preferably in a call center, retail banking
or financial institutionExperience in working in a credit union
environmentHours: Available Monday - Saturday, hours based on
business needs.Location: 17030 Bernardo Center Drive, San Diego, CA
92128Based upon business needs, this position may require working
at or transferring permanently to neighboring branches within a
reasonable commuting distance.*Candidates who complete an
application for the position will be sent a required online
assessment to the email address listed in the application. Please
be sure to check your spam and junk folders if you do not see the
email in your inbox. Completing the assessment is critical to
ensure that your application is considered, so please be sure to
complete the assessment. To receive assistance in resolving any
technical issues with your assessment, please contact our Infor
assessment support team at TSCandidateSupport@Infor.com.About UsYou
have goals, dreams, hobbies, and things you're passionate
aboutwhat's important to you is important to us. We're looking for
people who not only want to do meaningful, challenging work, keep
their skills sharp and move ahead, but who also take time for the
things that matter to themfriends, family, and passions. And we're
looking for team members who are passionate about our missionmaking
a difference in military members' and their families' lives.
Together, we can make it happen. Don't take our word for it:
Military Times 2022 Best for Vets Employers WayUp Top 100
Internship Programs Forbes 2022 The Best Employers for New Grads
Fortune Best Workplaces for Women Fortune 100 Best Companies to
Work For Computerworld Best Places to Work in IT Ripplematch Campus
Forward Award - Excellence in Early Career Hiring Fortune Best
Place to Work for Financial and Insurance ServicesEqual Employment
Opportunity: Navy Federal values, celebrates, and enacts diversity
in the workplace. Navy Federal takes affirmative action to employ
and advance in employment qualified individuals with disabilities,
disabled veterans, Armed Forces service medal veterans, recently
separated veterans, and other protected veterans.
EOE/AA/M/F/Veteran/Disability
EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the
right to fill this role at a higher/lower grade level based on
business need. An assessment may be required to compete for this
position. Job postings are subject to close early or extend out
longer than the anticipated closing date at the hiring teams
discretion based on qualified applicant volume. Navy Federal Credit
Union assesses market data to establish salary ranges that enable
us to remain competitive. You are paid within the salary range,
based on your experience, location and market positionBank Secrecy
Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.by
Jobble
Keywords: Navy Federal Credit Union, Anaheim , Member Service Representative (Full-Time) - Rancho Bernardo, Sales , San Diego, California
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